F.A.Q.
Frequently asked questions

WHAT ARE THE DO'S AND DON'TS FOR THE HELIOZEL DEVICES?

Detailed information about this is in every manual. Basic rules of thumb for all devices:

    • Do not invert the solar sets/power boxes and never let them rest on their sides. Be kind and gentle with them.
    • Always keep the boxes away from dust and direct sunlight (keep them indoors or protected, in a cool, ventilated area).
    • Never stick any foreign objects into any of the sockets or plugs.
    • Always switch your device off when the battery is low and when you are finished using it (this does NOT apply to the power boxes!).
    • Never plug the solar panel/charge adapter into the front of the device and also do not plug lights etc into the connection for the panel (at the back).
    • Never connect electricity directly to the device.

Please read the manual thoroughly before using any Heliozel product for some more advice on how to care for your Heliozel solar device correctly.

HOW DOES THE GUARANTEE ON THE HELIOZEL DEVICES WORK?

Every Heliozel solar set and power box is under guarantee, however, there are conditions and regulations to be considered:

The Heliozel DC6, DC10, AC300 and TV are under guarantee for one year. These guarantees do not include batteries and accessories. The solar panels of the above devices are under guarantee for 2 years.

The Heliozel power boxes are under guarantee for 2 years (Batteries excluded) and the 100W solar panels are under guarantee for 25 years(10 years  90%, 25 years 80% output power).

Transport to our warehouse is not included in the guarantee deal. Only factory faults will be covered. If devices/panels which were abused, over-loaded, tampered with or show any signs of interference, they are no longer under guarantee.

We do offer repairs and battery exchanges for a fee. Please contact us for more information.

WHERE CAN ONE BUY HELIOZEL AND WHO ARE YOUR MAIN CUSTOMERS?

The Heliozel range is available in various cities throughout Southern Africa and Switzerland. For more information about distributors in your area, please contact us.

Our client range is very wide, from modest farm workers to business men right up to big retailers who buy in bulk and distribute our devices.

HOW CAN I BECOME A DISTRIBUTOR/AGENT?

If you are interested in selling Heliozel, please contact us. Various SMEs, NGOs and retailers sell Heliozel and because the target market is broad and limitless, there is a great business opportunity for anyone who is interested.

WHAT APPLIANCES CAN I USE WITH WHICH HELIOZEL PRODUCT?

The Heliozel DC6 and DC10 cannot accommodate any appliances. They only work with the accessories which are included (free of charge).

The Heliozel solar TV can be connected to the DC10 and anything bigger, but not to the DC6.

The AC300 can power, for example: a sewing machine, laptop, extra lights, a fan, a small sound system, an LED TV (not too big!), the Heliozel solar TV (this will run for a very long time!) as well as a decoder, router or DVD player and other appliances. However, it will NOT run a fridge or any appliance which creates heat.

The Heliozel power boxes have various strengths and can therefore run various sizes and amounts of appliances. However, none of them are made to run microwaves, geysers, stoves, hair dryers or tumble dryers.

For more information, please contact us!

WHERE ARE THE HELIOZEL DEVICES MADE?

The Heliozel range was designed and modified by HopSol and is made in our loyal, efficient factory in China. This should not come as a surprise – the same scenario applies to most (if not all!) big brand names and technologies these days and ‘made in China’ no longer has the stigma it had a couple of years ago.

HOW DO I EFFICIENTLY CHARGE MY HELIOZEL SOLAR DEVICE?

Heliozel Solar Sets:

Place the panel in direct sunlight, out of shade, facing the sun’s journey along the sky (if you are in the southern hemisphere, then it needs to face north).

Connect the cables of the panel to the (back of the) Heliozel system. Switch the system on and place the orange Heliozel box inside the house while the panel stays outside.

The DC10 also has a charge adapter which can be used to charge the solar set directly from the main grid. Please also switch the device on to charge it.

All solar sets have lights which will blink (some have red lights, some have green) while they are charging.

The Heliozel Power Boxes:

These solar devices need to be assembled and installed by professionals and can only be charged from solar panels, which need to be mounted and connected correctly. The power boxes should stay on at all times and do not need to be switched off/on for charging.

If you have any questions, please send us an email.

HOW DOES INSTALLATION OF THE HELIOZEL POWER BOX WORK?

The purchase of a Heliozel power box is a very individual, unique matter for each client. We need to assess each clients’ needs, location, roof type, consumption etc first before we can complete a sale. This is essential so that we can make calculations and accurate assessments to determine which device best suits each client (or which budget allows for which device and then adapt the calculations accordingly), so that the client walks away with a system which is ideal for him/her and is happy with their purchase.

The Heliozel power boxes need to be assembled, mounted and installed by experienced, professional technicians who have a good understanding of solar. If a client does not adhere to this rule, many complications could arise and if warranty issues come up because of a bad quality installation, the client will be liable and the warranty is void.

For pricing and more information, please contact us!